Customer Records Administrator/Underwriter

Pyramid8 are working with our client based in Wetherby. Our client is a well-established business, who specialise in Financial Service.

Due to headcount increase our client is now looking to recruit a Customer Records Administrator/Underwriter.

Our client offers outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.

It's important to note that this role is NOT a sales position and does not entail face-to-face interactions with customers.

Working Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis.

Key responsibilities:

• Communicate with customers via phone, email, and post.
• Perform administrative tasks related processing Renewals, New Business, Mid Term Adjustments, and dealing with general cover related customer queries.
• Communicate with insurers, RICS surveyors, Loss Adjustors.
• Handle and respond to product queries from clients efficiently and accurately.
• Collaborate within a team to provide the necessary support to our valued customers.

Key skills

• Essential experience in property-related insurance, in either underwriting, policy administration or claims.
• Confident communication skills, both written and verbal.
• Previous office-based, customer focused experience is essential.
• A positive attitude and ability to provide clear information to customers over the telephone. Proficiency in navigating IT systems for administration tasks.
• Excellent attention to detail.
• Strong organisational skills. Strong customer service skills

Benefits

• Excellent base salary
• Pension
• Generous Holiday entitlement
• On-site parking

If you feel you have the relevant attributes for this role, please forward your up-to-date CV for consideration.