Telephone Negotiator

Pyramid8 are delighted to be working with our new client based in Sheffield. Our client specialises in the Financial Services Sector and are a market leader in their field.  Due to a heavy workload our client is now looking to recruit a full-time permanent Telephone Advisor. To work Monday to Friday, our client’s operating hours are between 9am-8pm.

Key Skills

• Make and receive collection telephone calls.
• Gather and record information by asking appropriate questions.
• Negotiate commitments to resolve overdue accounts.
• Monitor arrangements and commitments to ensure timely resolution.
• Manage a diary system to take appropriate follow up action.
• Review pre-legal debts to assess suitability for legal action.
• Initiate county court legal actions for debt recovery and progress to judgment and enforcement
• Advise clients on prospects for successful recovery and assist with overcoming disputes and reasons for non-payment.
• Work with courts, enforcement agencies and other suppliers to ensure high standards of service are always maintained.

The Person

• Good IT skills-able to adapt and use new systems.
• Problem solving skills - able to look for solutions and agree these with customers.
• Confidence in making and receiving telephone calls.
• A willingness to learn.
• Clear communication capabilities-both written and verbal.
• The ability to work to targets-earning more based on success.
• Confidence to deal with a variety of people in different situations.

Benefits:

• Excellent base salary
• Bonus
• Pension On-site parking
• Generous Holiday entitlement
• Pension scheme
• Incentives
• Opportunity to develop

If you would like to work for a forward-thinking company, please forward your up-to-date CV for consideration.