Customer Service AdvisorNormanton, £16,000 - £19,000 Permanent
We are currently recruiting for a leading manufacturer who are a supplier to the electrical wholesales industry. They are looking to recruit a Customer Service Advisor to join their team.
As a Customer Service Advisor, you will be the first point of contact for queries from new and existing customers. Receiving in excess of 100 calls per day, you will act as the face of the business to interact with customers in a professional, pleasant and efficient manner at all stages of the business relationship.
The role will also require:
• Some order processing onto their CRM system (Opera3), to check stock availability,
• Discuss pricing queries and delivery dates with customers, and you will take ownership of customer enquiries ensuring a timely resolution
The ideal candidate will have experience in customer service; have strong communication and IT skills with a high customer focus, proven track record for showing reliability, dependability and high integrity.
You will set high standards and drive results.
This is your opportunity to help shape the environment you work in. You and your colleagues can help to make this one of the area’s most engaging and exciting places to work, by building a real sense of community; you will work in a close-knit team and help to support each other along the way. If you work hard and ensure our client’s customers receive great service, they will work hard to offer you an amazing career in customer service.
Your previous customer service experience will be the key to your success in this role as you will be involved with providing world class customer service to clients.
Working hours are 35 hours per week, Monday to Friday 10:00 to 18:00.
The benefits are very competitive and include free car parking and 25 days’ holiday per year.
You will earn a competitive salary. Our client offers free onsite parking as well as 25 days’ holiday per year. This is a busy and demanding role playing a key part within their growing sales team, the ideal candidate will be extremely driven, pro-active, inquisitive, and commercially minded.
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.