Customer Service Advisor

Pyramid8 have some fantastic opportunities for Customer service advisors to join their client in Wakefield (Pontefract).

Are you working in the hospitality or retail sector and would love to be given the opportunity to work within an office environment for a business who have great values and thrive on excellent customer service?  If you have the passion for customer service and would love to genuinely help people then I would love to speak to you.

This is very much a customer service role, no sales involved, but high call volumes and we are looking to speak to highly confident, customer focused candidates that are looking for a new challenge with amazing benefits.

Benefits include bonus for hitting KPI’s, loyalty bonus and higher rate of pay for over time and weekends.  Saturdays at 1.5 and Sundays x 2.

This role will include a Saturday OR Sunday shift, but this is on a rota basis and will be around 15 over 52 weekends in the year.

The role:

• Inbound and outbound calls
• Dealing with customer queries and updates
• Updating internal CRM system
• Delivery updates
• Contacting customers regarding repeat orders
• KPI on calls and call quality
• High volume calls

To apply for this role:

• Have a proven track record of working within a customer service role
• Have a proven track record of working to targets
• Be comfortable working within a fast-paced environment
• Be empathetic and confident speaking to vulnerable customers