IT Systems Engineer (3rd Line)

Leeds, £28,000 - £32,000 Permanent
Reference: P8JOB3624 | Specialist area: IT & Technology | Sector: IT & Outsourcing

We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers.  The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.

IT Systems Engineer (3rd Line) - Role & Responsibilities:

• To provide site-based IT Infrastructure and system support.
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool
• To make outbound phone calls to stakeholders keeping them informed on a regular basis
• End to end ownership of all incident / change / service requests through to closure
• Ability to provide a positive technical support experience and build strong relationships through effective methods of communication

Skills, Knowledge & Experience:

• Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Android / iOS support
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP 
• Strong troubleshooting Experience
• Excellent communication skills
• Experience of Unix based systems
• ITIL framework
• Avaya Telephony system
• Line of Business application support experience
• Staff mentoring & development


• Up to £32,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme

Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.

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