2nd Line Support

Are you a practical, hands-on IT professional who enjoys solving problems and keeping technology running smoothly? We are looking for an IT Support & Systems Technician to join a busy technology team supporting a large public sector organisation with multiple operational sites.

This role is ideal for someone who enjoys variety – from configuring equipment and resolving technical issues to supporting users and maintaining reliable IT services across a wide network of locations.

The Role

You will help ensure that the organisation’s technology services operate efficiently and reliably, providing day-to-day technical support and assisting with the installation, maintenance and troubleshooting of IT equipment and systems.

Working as part of a collaborative technical team, you will support staff across various departments, helping them get the most from their technology while maintaining high service standards.

Key Responsibilities

• Provide first and second line IT support for hardware, software and system related queries
• Set up and prepare new equipment including desktops, laptops, mobile devices and other technology before deployment
• Diagnose and resolve technical issues using monitoring tools, system logs and testing equipment
• Assist with installation, upgrades and changes to existing IT systems and infrastructure
• Maintain accurate records of equipment, assets and system configurations
• Work with colleagues and external suppliers to coordinate installations, maintenance and warranty repairs
• Support users with guidance and training when new systems or software are introduced
• Carry out routine checks, updates and preventative maintenance on IT equipment across various sites
• Assist with technical projects and provide practical support to wider technology teams when required
• Occasionally work in plant rooms, vehicles or restricted spaces when installing or maintaining equipment

Essential

•  Experience supporting Windows operating systems and Microsoft Office applications within a networked environment
•  NVQ Level 3 in an IT-related subject or equivalent practical experience
•  ITIL Foundation certified or willing to work towards the qualification
•  Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking technologies or virtual environments
•  Confident communicator able to explain technical issues clearly to both technical and non-technical users
•  Ability to manage workload effectively, prioritise tasks and meet deadlines in a fast-paced environment
•  Highly organised with the ability to work independently when required
•  Full UK driving licence and willingness to travel between sites as part of the role

Desirable

•  Knowledge of technologies such as Windows Server, Active Directory, networking (LAN/WAN), Microsoft Exchange or SharePoint
•  Experience supporting mobile devices and communications equipment, including phones, tablets or radio systems
•  Previous experience working within a large multi-site organisation