Call Handler
Castleford, £16.14 - £16.14 per hour Contract
Reference: P8JOB5940 |
Specialist area: Customer Service |
Sector: Public Sector
Our client requires a temporary call handler to work in their team on a temporary basis for 5 months helping their customers live safely and independently in their own homes. As a call handler, you’ll provide essential support through our 24-hour service — answering calls, offering reassurance, and coordinating emergency responses when needed. This role is 22.5 hours per week on a shift rotation basis.
What you’ll do:
- Respond to alarm and telephone calls promptly and professionally.
- Provide advice, reassurance, and contact emergency services or relatives when required.
- Maintain accurate records and update customer databases.
- Support the out-of-hours services, including emergency repairs and customer assistance.
- Work to the highest standards of care and service delivery.
About you:
You’re calm under pressure, compassionate, and an excellent communicator. You’re confident using computer systems, enjoy helping others, and can work flexibly as part of a 24/7 rota.