Customer Records Administrator/Underwriter

Wetherby, £24,000 - £36,000 Permanent
Reference: P8JOB5598 | Specialist area: Administration | Sector: Insurance

Pyramid8 are working with our client based in Wetherby. Our client is a well-established business, who specialise in Financial Service.

Due to headcount increase our client is now looking to recruit a Customer Records Administrator/Underwriter.

Our client offers outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.

It's important to note that this role is NOT a sales position and does not entail face-to-face interactions with customers.

Working Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis.

Key responsibilities:

  • Communicate with customers via phone, email, and post.
  • Perform administrative tasks related processing Renewals, New Business, Mid Term Adjustments, and dealing with general cover related customer queries.
  • Communicate with insurers, RICS surveyors, Loss Adjustors.
  • Handle and respond to product queries from clients efficiently and accurately.
  • Collaborate within a team to provide the necessary support to our valued customers.


Key skills

  • Essential experience in property-related insurance, in either underwriting, policy administration or claims.
  • Confident communication skills, both written and verbal.
  • Previous office-based, customer focused experience is essential.
  • A positive attitude and ability to provide clear information to customers over the telephone. Proficiency in navigating IT systems for administration tasks.
  • Excellent attention to detail.
  • Strong organisational skills. Strong customer service skills



  • Excellent base salary
  • Pension
  • Generous Holiday entitlement
  • On-site parking


If you feel you have the relevant attributes for this role, please forward your up-to-date CV for consideration.

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