Customer Service Co-ordinator

Wakefield, £20,000 - £25,000 Permanent
Reference: P8JOB5187 | Specialist area: Customer Service | Sector: IT & Technology

Pyramid8 are working with an expert telecommunications company who are looking for an additional member to join their Orders & Projects Team as an Operations Co-ordinator.

This is a great opportunity for someone who is customer service driven, well organised and wants to exceed within an expanding business.

We are looking to speak to people who are from a customer service background, who have a can-do attitude, who are willing to learn and progress within this role.

Duties and Responsibilities

  • Deliver an outstanding level of customer service including dealing with customer queries via telephone and emails.
  • Keep CRM system up to date.
  • Liaise with internal departments, 3rd party partners, clients, and carriers to ensure that the order process runs smoothly.
  • Co-ordinate new projects, providing regular feedback & updates to customers and account managers.
  • Be the first point of contact for customers including but not limited to, dealing with equipment ordering, deliveries and appointing both in-house and 3rd party engineering source when necessary.

For this role you must

  • Have telephone customer service experience
  • Be enthusiastic
  • Be well organised
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