Customer service / sales / Account Manager

Pyramid8 have a fantastic opportunity for their client in WF9 who are looking for a Sales specialist to grow their current client base.

This role is to sell a product that already has a fantastic name and pretty much sells itself.

The role would suit an enthusiastic individual who has a passion for customer service and speaking to people.

If you are a passionate, motivated candidate, that thrives on building relationships then we would love to speak to you.

Duties and responsibilities;

• Exceed customer expectations with training enquiries received via telephone, online web portal, email, Live Chat and social media
• Proactively contact customers to optimise sales of lash and brow products as well as training, suitable to the customers’ individual needs
• Promote relevant campaigns with a designated customer base
• Deliver a world class customer experience whilst seeking out opportunities for growth
• Utilise information systems to conduct trend and gap analysis to understand and act on customer opportunities

To apply for this role you must have:

• Customer Care / Customer Service / Sales
• Proven record of effectively handling customer focused inbound and outbound activity - including voice calls, emails, SMS, Live Chat and social media platforms
• Focused on nurturing B2B / B2C and building customer relationships
• Proven track record of having the customers’ needs at the heart of all activity

• Excellent interpersonal skills
• Customer focused
• PC literate
• Able to work towards targets / KPI’s
• Ability to adapt and engage with change
• Critical thinking, ability to solve problems effectively with the long-term solutions in mind

Our competitive range of benefits:

• Uncapped OTE/commission
• Free onsite parking
• Contributory pension plan
• Staff discounted products
• Westfield Health Employee Benefit inc. Optical, dental, therapy and much more