Customer Services Assistant

Chesterfield, £25,000 - £30,000 Permanent
Reference: P8JOB5511 | Specialist area: Customer Service | Sector: Manufacturing

Pyramid8 are currently recruiting for a Customer Services Assistant as part of their fast paced team. They are a manufacturing organisation and the role is to support the Sales and Service Manager and engineering team with queries, installations and booking repairs.

The role will initially be for a 1-year Maternity cover. They are looking for an enthusiastic team player who works well in a fast-paced environment and as part of a small team.

  • Answer customer enquiries over the telephone and email
  • Enter all customer information and correspondence onto a CRM database
  • Process orders and produce delivery notes
  • Handle complaints, referring to a manager if necessary
  • Process warranty claims in a timely manner, arranging dispatch of any parts required
  • Liaise with the Supply Chain Stock Analyst on ordering urgent spare parts from suppliers
  • Daily plans for engineer diaries to ensure a manageable workload balance to meet customer demand throughout the year
  • Organise and maintain stock levels for Field Service Engineers
  • Promote service contracts and extended warranty schemes
  • Follow up service plan enquiries
  • Administer and set up service contracts


  • Excellent IT, organisational and communication skills,
  • A strong customer focus with a can-do attitude, with a genuine interest in helping and supporting customers, a polite and friendly attitude.
  • The ability to work as part of a close-knit team, whilst having the confidence to handle issues independently and remaining calm under pressure.
  • Experience of working in an after sales/spare parts environment and/or knowledge of heat pumps or similar appliances would be advantageous but not essential
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