Customer Services Call Handler

Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.

Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm)

Temp – Perm (3 day working from home once permanent)

We're looking for enthusiastic individuals to join their growing team. You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.

Duties will include:

• Providing exceptional customer service via telephone, email and online enquiries.
• Supporting patients with prescription requests, account queries and medication-related enquiries.
• Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.
• Accurately updating patient records while maintaining confidentiality and GDPR compliance.
• Resolving customer issues professionally and escalating complex queries where appropriate.
• Monitoring your own performance against quality standards and customer service KPIs.
• Identifying opportunities to improve processes and enhance the patient experience.
• Building positive relationships with patients and colleagues to deliver a seamless service.

What we're looking for:

• Previous experience in a customer service or contact centre environment.
• Excellent communication and listening skills.
• A calm, empathetic and professional approach when supporting patients.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise workloads and work effectively in a fast-paced environment.
• Good IT skills and confidence using multiple systems.
• A healthcare background would be beneficial but not essential