Internal Account Manager

Our client has over 50 years of industry expertise and a strong presence across the UK and Europe. They now require an enthusiastic internal account manager/sales support assistant to join their Head Office team — someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and is eager to develop a successful career within the growing business. This role is vacant due to internal progression and this role is fully office based.

The Role

You’ll play a key role in supporting customers and driving sales performance. Your responsibilities will include:

• Handling customer enquiries by phone, providing accurate product and pricing information
• Maximising sales opportunities through internal branch interaction and providing quotes
• Processing purchase orders, managing back orders, and dealing with product returns
• Coordinating collections and credit notes for returned goods
• Liaising with suppliers and manufacturers for product and delivery updates
• Managing a varied workload with efficiency and professionalism
• Delivering excellent customer service in a busy and dynamic environment

About You

We’re looking for someone who is proactive, reliable, and eager to learn. You’ll ideally bring:

• Strong customer service or sales experience
• Solid computer literacy, including Microsoft Office skills
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• A self-motivated attitude and the ability to work both independently and as part of a team
• Experience in an office or wholesale environment (advantageous)

In Return you will receive

• £26K - £29K basic salary
• 25 days’ annual leave (plus Bank Holidays)
• Performance-based bonus scheme
• Comprehensive initial training and ongoing professional development
• Genuine opportunities for career progression within a growing business

Hours of work are: Monday – Friday, 8:00am to 5:30pm