Office Administration Manager

About the Role

Our client in Pontefract requires a highly organised, reliable and proactive Office Administration Manager to become the backbone of our busy operation based in Pontefract.

This is a hands-on role supporting the business owner with all aspects of administration and customer service. You’ll be the steady, trustworthy pair of hands that keeps everything running smoothly — and yes, being able to make a great cup of tea definitely helps!

Hours: Monday – Thursday 7:30am – 4:30pm | Friday 7:30am – 2:00pm

Key Responsibilities

• Providing full administrative support to the Business Owner
• Answering incoming calls and handling customer enquiries professionally
• Raising and processing invoices
• Scheduling works and coordinating diaries for teams of fitters and welders
• Planning and organising jobs across North East England, Yorkshire and Lancashire
• Booking accommodation (e.g. hotels) when required
• Managing general office duties and maintaining organised records
• Acting as the first point of contact for customers and suppliers

Some days you’ll be working independently in the office, and other days you’ll be alongside a small office team (3–4 colleagues) plus production staff — so confidence working both autonomously and collaboratively is important.

What We’re Looking For

• Previous experience in office administration or office management
• Strong organisational and scheduling skills
• Confident telephone manner and excellent customer service skills
• Ability to prioritise and manage multiple tasks
• Trustworthy, dependable, and reliable
• Comfortable working independently when required
• Proficient in Microsoft Office and general office systems

A calm, practical approach and a “no job too small” attitude will suit this role perfectly.