Operational Support Coordinator

Pyramid8 are working with a Social Enterprise, Health and Wellbeing Services Provider to recruit an Operational Support Coordinator.  This is a new role in the organisation and alongside the Operational Manager, you will be responsible for the smooth running of our services on a routine basis, with visible management and leadership of service delivery teams.

The Operational Specialist will be responsible for supporting the Doncaster Place Operational Manager in providing  staff the correct environment (physical and non-physical) to deliver exceptional healthcare in the Doncaster area.

With a focus on day-to-day service provision, you will ensure that the service is able to meet the demands of commissioners (KPIs and Quality) the volatile, unpredictable nature of Urgent and Emergency Care, and the expectations of patients.

Responsibilities

• To work closely with the Virtual Care business unit, the Yorkshire Place team, and other partners to ensure that patient journeys are quick, effective, and safe.
• To be part of a network of staff providing senior management on call cover in the out of hours period on a rotational basis.
• To work with the Yorkshire Lead and Doncaster Operational Manager to ensure that the service meets (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned and monitored to ensure compliance.
• To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies are continually identified, and changes are made to improve service delivery or organisational performance where appropriate.
• To work with Doncaster Place Operational Manager and Doncaster Place staff so that we can evidence the positive impact, clinical and non-clinical of the work we do.
• To contribute operational expertise and service knowledge to the development of organisational transformation.
• To work with the wider organisation to continually develop our service offer; ensuring patient journeys are continually enhanced, operational efficiencies gained, or clinical quality is improved through technological, operational, or human improvement.

Experience

• Experience in a managerial or highly skilled role
• Analysis and report writing skills
• Digitally savvy
• Experience of writing policies and procedures.
• Information Governance, understanding and awareness.
• Understanding of employment law
• Experience of working across multiple services.
• Experience of working autonomously and on own initiative