Renewals Account Manager

Our client, a fast-growing service renewal business, is looking to add a driven Renewals Account Manager to their expanding team. This role is perfect for someone with strong phone-based sales experience who can confidently speak to SMEs, practice managers, facilities managers, business owners and decision-makers.

You’ll be responsible for following up enquiries, contacting existing customers about renewals, and securing agreements before handing them over to the scheduling team. 90% of calls are renewals and 10% are warm leads of new prospects.

What You’ll Be Doing

• Making outbound calls to businesses (SMEs and larger organisations) regarding renewal of services
• Following up warm enquiries and lapsed clients
• Closing the deal and passing confirmed renewals over to the scheduling team
• Working towards daily call targets (approx. 65 calls per day)
• Accurately using internal CRM and PC-based systems

What We’re Looking For

• Experience in insurance or policy renewals, telesales, appointment making, or outbound B2B calling or B2C calling
• Strong ability to close and secure commitments
• Confident speaking to a range of business contacts: practice managers, business owners, facilities managers, SME leaders
• Used to working with systems, CRMs and managing a pipeline
• Resilient, positive attitude and motivated by targets
• Ability to push outbound activity and maintain consistent performance