Service Controller

Sherburn-in-Elmet, £23,000 - £26,000 Permanent
Reference: P8JOB5553 | Specialist area: Customer Service | Sector: Engineering

Pyramid8 have an exciting opportunity with a company based in Sherburn who specialise in Generator Repair, Installation and Maintenance. Due to growth, they are now looking for someone to join their Service team as a Service Controller.

As a Service Controller you will be responsible for:

  • Taking calls from customers regarding the breakdown of back-up power systems
  • Organising Engineers to attend customer's sites.
  • Ensuring engineers are allocated correctly.
  • Taking responsibility for work and ensuring all jobs are completed efficiently.
  • Service administration.
  • Responding to customer queries in a professional and timely manner.
  • Working closely and supporting the sales team with their questions and requests.

To be considered for the role you must have:

  • Previous experience working within customer service, administration, service delivery environment would be an advantage but is not essential.
  • Able to maintain a high attention to detail in all tasks undertaken.
  • Can demonstrate the ability to go the extra mile, to exceed expectations.
  • An understanding of how to deal with difficult and/or upset customers.
  • Excellent telephone manner.
  • Excellent time management and personal organisational skills.
  • Proficient at Microsoft Office.
  • Ability to demonstrate effective interpersonal skills.


In return you will receive a basic salary of up to £23K plus commission which will depend on team performance. This is a permanent full-time position working Monday to Friday 8.30am – 5pm.

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