Telephone Negotiator

Sheffield, £21,000 - £25,000 Permanent
Reference: P8JOB5601 | Specialist area: Customer Service | Sector: Finance

Pyramid8 are delighted to be working with our new client based in Sheffield. Our client specialises in the Financial Services Sector and are a market leader in their field.  Due to a heavy workload our client is now looking to recruit a full-time permanent Telephone Advisor. To work Monday to Friday, our client’s operating hours are between 9am-8pm.

Key Skills

  • Make and receive collection telephone calls.
  • Gather and record information by asking appropriate questions.
  • Negotiate commitments to resolve overdue accounts.
  • Monitor arrangements and commitments to ensure timely resolution.
  • Manage a diary system to take appropriate follow up action.
  • Review pre-legal debts to assess suitability for legal action.
  • Initiate county court legal actions for debt recovery and progress to judgment and enforcement
  • Advise clients on prospects for successful recovery and assist with overcoming disputes and reasons for non-payment.
  • Work with courts, enforcement agencies and other suppliers to ensure high standards of service are always maintained.


The Person

  • Good IT skills-able to adapt and use new systems.
  • Problem solving skills - able to look for solutions and agree these with customers.
  • Confidence in making and receiving telephone calls.
  • A willingness to learn.
  • Clear communication capabilities-both written and verbal.
  • The ability to work to targets-earning more based on success.
  • Confidence to deal with a variety of people in different situations.




  • Excellent base salary
  • Bonus
  • Pension On-site parking
  • Generous Holiday entitlement
  • Pension scheme
  • Incentives
  • Opportunity to develop


If you would like to work for a forward-thinking company, please forward your up-to-date CV for consideration.

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