Telephone Response Officer

2 Shifts • Part of a 24/7 Team • Community-Based Role

Our client requires another telecare response team and help people live safely and independently at home. They are looking for a compassionate, confident responder to work 15 hours per week across two shifts as part of their 24/7 service.

What you’ll do:

• Answer and triage telecare calls from the service centre
• Provide reassurance, advice, and coordinate the right response
• Attend emergency home visits, including falls, welfare and “no response” calls
• Use lifting equipment, deliver basic first aid, and work with emergency services
• Install and troubleshoot telecare equipment
• Keep accurate records and follow safeguarding procedures

What we’re looking for:

• Calm under pressure and great in urgent situations
• Empathetic, patient and customer-focused
• Reliable, flexible and able to work within a rotating 24/7 service
• Confident working alone and as part of a wider team

An enhanced DBS check is required along with a full manual driving licence

If you want a meaningful, hands-on role that truly makes a difference — we’d love to hear from you.