Works Co-ordinator

Pyramid8 looking for a highly organized and process-driven Works Co-ordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.

Key Responsibilities

• Support the Project Manager in coordinating and delivering small project works and reactive callouts.
• Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
• Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
• Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
• Follow structured processes for job logging, client updates, and documentation.
• Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
• Monitor project timelines and escalate delays or issues as needed.
• Maintain accurate records and documentation for all project activities.
• Collaborate with internal teams to ensure smooth handover and completion of works.

Requirements

• Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
• Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of purchase orders, invoicing, and quoting processes.
• Excellent telephone manner and written communication skills.
• Ability to follow structured processes and work under pressure.
• Experience managing customer portals and logging reactive works.
• Flexibility to handle out-of-hours queries and coordinate with field engineers.

Desirable

• Experience in project administration or coordination.
• Familiarity with scheduling systems or job management software.
• Knowledge of facilities management or service delivery environments.