Call Handler

Castleford, £13 - £13 Contract
Reference: P8JOB5540 | Specialist area: Care | Sector: Public Sector

My client is a well-established organisation who support people who have many functions and deliverables across housing and sheltered housing accommodation. This vacancy is a part-time temporary position to support the elderly and vulnerable people enabling them to live independently and feel safe in the community.

You will be responsible for:

  • Receiving and making calls using a computerised record system.
  • Establishing the nature of the customers’ requirements and taking appropriate action.
  • Liaising with colleagues and big organisations to make sure an effective response is delivered.
  • Coordinating with services in relation to emergency repairs to properties and giving advice and assistance to customers.

To apply for this role you must:

  • Have experience working with older or vulnerable people.
  • Have the ability to record messages and information clearly and accurately.
  • Be able to be empathetic, compassionate and resilient with all calls.
  • Be able to take part in 24-hour seven-day week shift rota.
  • Have excellent IT skills.
  • Good telephone manner.

In return you will receive an hourly rate of £13.04 per hour with a 15% shift allowance. This role is working an average of 22.5 hours per week over a 6 week rotating shift pattern.

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