Call Handler

My client is a well-established organisation who support people who have many functions and deliverables across housing and sheltered housing accommodation. This vacancy is a part-time temporary position to support the elderly and vulnerable people enabling them to live independently and feel safe in the community.

You will be responsible for:

• Receiving and making calls using a computerised record system.
• Establishing the nature of the customers’ requirements and taking appropriate action.
• Liaising with colleagues and big organisations to make sure an effective response is delivered.
• Coordinating with services in relation to emergency repairs to properties and giving advice and assistance to customers.

To apply for this role you must:

• Have experience working with older or vulnerable people.
• Have the ability to record messages and information clearly and accurately.
• Be able to be empathetic, compassionate and resilient with all calls.
• Be able to take part in 24-hour seven-day week shift rota.
• Have excellent IT skills.
• Good telephone manner.

In return you will receive an hourly rate of £13.04 per hour with a 15% shift allowance. This role is working an average of 22.5 hours per week over a 6 week rotating shift pattern.